Questions, more than answers, drive our curiosity about the world and each other. We learn through questions, we solve problems through questions, and we make connections through questions. In this episode #9 of the 3-Minute Leader, I talk about the 3-Phase Model of questioning - Understand, Challenge, Infer - in conflict resolution, managing and coaching others, voice-of-customer research, and sales. By using observation, clarifications, provocative what-ifs, and hypotheticals, you can open doors to ideas, insights, and solutions more efficiently. Would love to hear your thoughts about how to ask better questions.
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