Art of the Question - The 3-Phase Model
Questions, more than answers, drive our curiosity about the world and each other. We learn through questions, we solve problems through questions, and we make connections through questions. In this episode #9 of the 3-Minute Leader, I talk about the 3-Phase Model of questioning - Understand, Challenge, Infer - in conflict resolution, managing and coaching others, voice-of-customer research, and sales. By using observation, clarifications, provocative what-ifs, and hypotheticals, you can open doors to ideas, insights, and solutions more efficiently. Would love to hear your thoughts about how to ask better questions.